Bringing learning to life
Explore how dynamic multimedia transforms complex concepts into engaging, actionable insights. Discover projects that showcase innovative learning solutions and critical skill development.
Engaging and impactful design
The following multimedia examples exemplify the power of scenario-based learning, simulations, and multimedia to provide low-stakes practice environments. They demonstrate my proficiency in using tools like Vyond to increase engagement, foster critical skill transfer, and achieve better real-world application.
Challenge: Increase in customer dissatisfaction with customer service and complaints, increased staff apathy, high turnover.
Solution: Self-paced e-learning module addressing best strategies for customer interactions and difficult conversations, which these multimedia videos were part of.
Tools used: Canvas, Vyond.
Results: Increased customer satisfaction measured via feedback, decline in customers' complaints, course completion rates.
Scenario-based learning in action
Dive into parts of my capstone project for my master's degree, where I leveraged Vyond to create compelling video scenarios. These multimedia pieces are central to a scenario-based learning (SBL) experience designed for customer service agents in the health insurance industry.
Mastering intense interactions
The core challenge addressed by these videos was equipping customer service agents with strategies to manage stress during high-stakes customer interactions. My role involved conceptualizing, designing, and producing these animated scenarios to facilitate practical skill development in a safe environment.
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